Hilton Garden Inn Kauai Wailua Bay

Tyler

couple

9.0

The stay was great with clean facilities and friendly staff.

Reviewed from

Sindhura

family_with_children

1.0

Terrible experience, do NOT stay here! Completely unhygienic and filled with COCKROACHES. The room was given to us an hour late during check-in. When we complained about that they were only willing to compensate for one day of resort fee. We went back out that day to grab dinner and came back to the hotel to sleep early around 8pm as we were exhausted from travel. The next day we left very early and didn’t come back until around 7:30pm. As soon as we got to the room I saw a giant cockroach on the wall (picture attached below) and noticed that none of the USB ports in the room were working. I immediately reported to house keeping about both things and they sent someone over. That person just laughed at me when I showed them the big cockroach and took it away, no further action was taken about the health and hygiene violation. Later once my parents and I were asleep, I woke up around 10pm to go to the bathroom and saw TONS of cockroaches all over the bathroom (videos attached below). I counted about 20 of them before I stopped counting, they were all over the floor, bathtub and sink. At that time my parents were already asleep and our suitcases had been on the floor for over 30 hours at that point. Which means they could have crawled into our suitcases throughout the stay and we could be bringing cockroaches into our home and causing a painful pest infestation into our home. I immediately reported to housekeeping as well. In the morning, when speaking with the manager they were extremely unprofessional and blamed me for not checking the room for pests on the first night and reporting. How is the guest responsible for this?? Shouldn’t the guest expect a clean and hygienic stay? Additionally, they completely gaslighted me as I was complaining and said they knew about the pest issue.

Reviewed from

Gloria

Solo traveller

4.0

I felt like because of price I got lower level accommodation

Reviewed from

Sarah

extended_group

10

Staff was friendly and responsive to requests. Location is excellent with beach, cove, snorkeling & park on the back of hotel property.

Reviewed from

Chad

Solo traveller

7.0

WIFI and TV reception

Reviewed from